Add 3CX dedicated recording drive after upgrade and re-index 3CX recordings

Add 3CX dedicated recording drive after upgrade and re-index 3CX recordings

Question:
We are upgrading from version 16 to version 18.  This windows installation has a 2nd virtual drive that currently houses a large volume of call recordings.  We want the recordings available after the upgrade and want to know the best way to do that.  Can we back up without including recordings and simply re-attach the recording volume and point the location back to the second drive after the upgrade and the recordings will show back up or is there some other database action that has to happen where the recordings need to be included with the backup?  Thank you.

Answer:
You have the option to move the recordings post update, however you may need to force the PBX to re-index the recordings in the database. After the update is complete and the recordings are moved, verify if the recordings are displayed in the Management Console. If not, follow the below steps. 
​
​• Go into Settings > Parameters and search for RECS_SYNC_REQUIRED
• If the parameter exists, edit and change the value to 1. If not, add a new parameter, name it RECS_SYNC_REQUIRED and give it a value of 1. 
• In the Dashboard, you will see a label saying "Click to convert recordings!"
• Click this to force the PBX to index recordings.

IMPORTANT NOTE:This process will pin the CPU usage to 100% so it is best to be used when the PBX is out of office hours.  


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